PR20120314 - Satmetrix
Mar 14, 2012 . The Net Promoter Score, or NPS®, for each brand is based on . Insurance: The insurance industry was marked by some of the lowest and .
http://www.satmetrix.com/company/press-and-news/pr-archive/pr20120314/

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USAA Receives Top Honors for Customer Service, Loyalty
May 1, 2012 . USAA was one of only 50 companies to earn the Customer Service Champion . 74% in auto insurance, 39 points higher than the industry average; and . A company's Net Promoter Score, or NPS®, is based on customers' .
https://www.usaa.com/inet/ent_blogs/Blogs?action=blogpost&blogkey=newsroom&postkey=2012_satmetrix_study

Compare | Net Promoter Community
To understand your Net Promoter Score, you must compare that score within your . When Satmetrix developed Net Promoter, we saw that companies with a better . Stores / Apple – Computer Hardware / USAA – Homeowners Insurance, 71 .
http://www.netpromoter.com/why-net-promoter/compare/

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  • Insurance Customer Loyalty Leaders and Laggards ...
    Mar 28, 2012 . Brand loyalty is an important factor for any company: loyal insurance . To calculate each company's Net Promoter Score (NPS), Satmetrix polled 30,000 . at Satmetrix, provides insight into clients' feedback on the companies.
    http://www.propertycasualty360.com/2012/03/28/insurance-customer-loyalty-leaders-and-laggards

  • Net Promoter Study Unveils Customer Loyalty Leaders for 2012 ...
    Mar 14, 2012 . The Net Promoter Score (NPS) for each brand is based on . USAA also dominated both the auto insurance sector at 74 percent and .
    http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Net-Promoter-Study-Unveils-Customer-Loyalty-Leaders-for-2012-81318.aspx

  1. net promoter score insurance industry

    • NET PROMOTER SCORE® COMPARISON - CSBA
      companies listed in section 3 (these are grouped in industry type). Section 2: Graph depicting the Net promoter Score of health and property insurance .
      http://www.csba.com.au/objectlibrary/669?filename=CSBA%20%20-%20Net%20Promoter%20Scores%20Sept%2008.pdf

    Creating a net promoter score insurance industry

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    • Net Promoter Score - Increase & Measure NPS - ResponseTek ...
      Upgrade your Net Promoter Score program with ResponseTek and apply methods . TM and discover the insights that leaders in insurance, telecommunications, . Here are some examples of how global companies are using ResponseTek .
      http://www.responsetek.com/NPS-solutions.asp

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    • Net Promoter - Wikipedia, the free encyclopedia
      "Net Promoter Score" is a customer loyalty metric developed by (and a . Companies are encouraged to follow this question with an open-ended request for .
      http://en.wikipedia.org/wiki/Net_Promoter

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Insurance Australia Group Limited (IAG) - Customer
6 days ago . It attained a 98 per cent Net Promoter Score, which reflects customers' . to make up a large proportion of the total general insurance market.
http://www.iag.com.au/sustainable/reports/2010/customer.shtml

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Net Promoter Score and the Learning Organization
Jul 7, 2010 . Net Promoter Score and the Learning Organization . average NPS figures ranging from -13% for the Health Insurance industry to +47% for the .
http://blogs.corpu.com/2010/07/07/net-promoter-score/

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Net Promoter Score is 2.7 times more sensitive than Customer ...
Oct 5, 2011 . Recent analysis of Net Promoter Score data from one of our clients indicates . Private health insurance is an interesting industry because you .
http://www.customerthink.com/blog/net_promoter_score_is_2_7_times_more_sensitive_than_customer_satisfaction

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